[Bob Harley]

Last night I came home and had 7 emails from user generated posts/comments including the one above. I deleted them and decided to wait and see if your adjustments would take effect. This morning I opened my email and another 7 emails. With everything unchecked and unsubscribed, I still get notified every time there is new activity. I’ve never had a website do this to me before.

[Ben]

Hey Bob,

Ok, I just went to the ‘master settings’ for the subscription module and turned everything off for all users (unless they previously set it in their own settings which I double checked yours). You should NOT be getting any more e-mail. If you are please let me know, I will have to disable the module if for some reason you are still getting e-mail and you don’t want to.

[Bob Harley]

So I got 5 more emails today. I imagine as the site admin you must be more perplexed than I am? I’ve been posting this on the forum, instead of sending private messages to you, in the hope that others would chime in and share if they are having a similar experience. Really what I wanted to do was set it up so that if subscribed to a specific post I would get updates each time those posts got comments added to them. I tried several different settings. In the beginning I would get 30 to 40 emails a day of all posts whether or not I subscribed, so I tried to change the frequency from instant to daily, but that only reduced the emails to 10 to 15 a day. I then tried turning everything off, but it still comes. And now you double checked that and it still comes. If anyone else reads this, please share your email experience. Do other people get emails for posts they are not subscribed to? I find that if I do not check my email over the weekend, I will have 40 to 50 emails by the time monday rolls around. Thanks for looking into this, I wasn’t trying to break the website. It must be my mechanic’s touch…. ;p

Thanks, Brian.

(Bob Harley is my superspy/mild mannered account alias… Don’t ask, I got the name long before I was into motorcycles.)

[Ben]

That sucks Brian! I don’t want BBM to spam anyone. Thats crazy you are getting 40-50 e-mails over a weekend. *sigh* Well I’m going to disable the subscription module for now until I can figure out a better solution. Sorry for the trouble!

Ben

[Bob Harley]

As of 8:46 PM on 10/13 the flood of emails finally stopped. I had accumulated another 13 since my last posting. I had gotten so used to deleting the emails, that now 24 hours later my delete button is feeling lonely.

I like the idea of the subscription module, it just needs to have the bugs worked out. Email from the website is a good thing when it’s stuff people want to be updated on, kind of like good publicity. My real confusion was the fact that no matter what I did the results were the same. It felt like one of those bizarre 1960’s psychology studies where the attach the electrode to you and give you a set of instructions. You believe that by following the instructions all should go well. Secretly though the shocks are being sent to you randomly because you were chosen for the control group…

I’m don’t know much about website design, but when you are ready to relaunch the subscription module, let me know and I’ll be one of the first to give you feed back. I think that it’s a good feature that just needs to be fixed.

Thanks, Brian

[eon]

When Ben first turned this module on I started getting a flood of emails so I went into my settings and turned the notifications off and that fixed it. It’s been so long I cannot remember what I did exactly but I’m sure you would have tried the same settings. Not sure why it worked for me (and presumably everyone else) but not you. Guess you are just lucky!

[Bob Harley]

Was there an option in the subscription features to “Reset to Default Settings”? I remember a friend of mine who was working on his own computer stuff and one of the glitches he encountered early on was if the setting weren’t reset to default, any new settings would not take effect. I could be something really simple like that.

[Author]

Posts