I’ve experienced exactly the same thing at various other parts and service desks.
There’s a lot of arrogance and “attitude” in many motorcycle dealers.
I left a voice-mail message at the parts desk of a local dealer last week (as nobody had answered), requesting a price for an approximately $350.00 part. They didn’t return my call, so a mail-order dealer (9.99 UPS shipping), who was, I’m sure, cheaper anyway, got the order instead.
I vote with my feet and so should you. There are good dealers out there and we should patronize their establishments to the exclusion of the others.